Author: DHZ MOTO
Warranty and service conditions
All DHZ Bikes and spare parts carry a 6 months Warranty from the time of purchase against defects in materials and workmanship with the customary exclusions noted here. All sales are final. Please note as we hold a limited amount of stock, once deposit is paid the machine is held until an arranged pick up date, or up to two weeks from invoice date whichever is first. Deposits are non-refundable.
Please ensure the product is properly assembled before use. Any DHZ machine can only be assembled by a licensed mechanic in a licensed workshop. A receipt of payment for assembly may be required when making warranty claims for parts.
Full service has to be conducted after 1 month of invoice date or after 10 hours of riding, whichever comes first. A receipt of payment for the service may be required when making warranty claims for parts. Your warranty will be voided, if any of these conditions are not met. Your warranty can be voided, if any non-genuine or non-standard part has been fitted to your machine. All consequent services need to be conducted as per the machine user manual. If in doubt, please contact DHZ for further information. All receipts of payment for the services may be required when making warranty claims for parts.
Operating the Machine
DHZ MOTO Pty Ltd cannot be held responsible for any theft, damage or injury caused whilst operating the machine. Warranty does not cover any loss or damages incurred from reckless use of the machine, accident or collision. The upkeep and maintenance is the responsibility of the driver/rider and should be done prior to using the machine. Please refer to Assembly and Servicing above.
Postage and Transit Insurance
Products damaged in transit will not be covered unless you have chosen Transit Insurance option ($55) at the time of purchase. If you have paid for Insurance, and you have received any item damaged in transit or missing components, please advise us within 1 week of receiving the product. All claims after 1 week will not be accepted.
All products are tested prior to packaging and dispatch. We warrant that all products are free from defect, and we will replace or repair any part that proves to be defective, at no charge, when your claim is under warranty.
What Our Warranty Will Not Cover
This warranty will not cover product failure because you broke it (any defect or malfunction that is caused as a result of misuse, failure to follow operating instructions, abuse, or use with improper or faulty equipment). It doesn't cover incidental damages. Also, the warranty isn't any good after you open any product that isn't intended to be opened - Please do not try to repair or fix this product yourself.
By purchasing a DHZ product, whether you place your order online or by telephone, you acknowledge that you have had an opportunity to review our warranty terms, have done so to the degree you need to be familiar with them, and you accept their terms and conditions, including the limitations, exclusions, and disclaimers in them.
Normal wear and tear, periodic maintenance, repair and replacement due to normal wear and tear are excluded from coverage.
Abuse and misuse, defects or damage that result from improper operation, storage, misuse, physical damage that results from improper operation, storage, misuse, physical damage such as cracks and scratches, contact with liquids, extreme humidity, sand, dirt, extreme heat or food.
Unauthorized service, modification or alteration. Defects resulting from unauthorized adjustment, alteration or modification in any way by someone not authorized by DHZ are excluded from coverage. This includes product with evidence of tampering such as broken seals or mismatched parts.
This warranty extends to you only if you are the end-user with the original purchase receipt. DHZ will at its option, repair replace or refund the purchase price of any product that does not conform to this warranty. We may use functionally equivalent reconditioned / refurbished / pre-owned or new units.